What was your experience of the L.A.A.S.R. Your Communications and Be Brilliant at the Basics Course?
My main goal was to be able to relate to people the way that I’ve seen Dr. Russ Rosen do in the field. There’s many different levels that we can connect with people and he has the gift in showing us probably the most important facets of that. It’s the human interaction that totally makes a difference as far as whether a patient comes back. Affability is the number one reason anybody goes back to any doctor and to be able to make that connection with the patient is invaluable and that’s something that you could not find a better guy to help you get to that point than Dr. Rosen.
Did you feel your expectations were met?
As far as the class was concerned, I felt all my expectations were met tenfold.
Did you feel you got your money’s worth?
As far as the money investment was concerned, I felt like it was going to pay back exponentially within a short period of time simply because there are no short cuts as far as getting crucial information that’s going to make a difference. This is something that will pay back from now on.
Do you feel you can relate any differently with your patients, family and friends?
As far as the L.A.A.S.R. and touch tell and ask and teach, the two techniques are incredible because so many times in real world situations we have a tendency to ramble on and use a lot of superfluous information that really nobody cares about. Through the L.A.A.S.R. and touch tell and teach, it’s an opportunity for you to organize your thoughts in a very specific way, to coordinate your main goal and that’s patient education and keeping that person as a patient. Sometimes it’s the easiest things that get the best results and I believe in both of these cases it’s a beautiful guideline for doctor/patient interaction that is awesome. In regards to building and breaking relationships, it’s a godsend to have this information put in a very logical, sensible way. It’s the Rolls Royce of patient education. It gives you an opportunity to cut through the small talk and get to the issues that the patient is concerned with and win that patient and not break the bonds that you establish. You can get the results you want and at the same time get to the next patient. And that’s what it’s all about.
Do you feel better able and more prepared to build and sustain a successful practice?
As far as building and sustaining a successful practice, This without a doubt is one of the obvious reasons for taking this course in the first place. You just cannot go through life without a coach, everybody has a coach, Michael Jordan has a coach. We all need somebody in the background keeping us in line and keeping us on track. This is a beautiful program given by an incredible doctor who can bring to light the obvious mistakes that we make that we never see. He has put together a program to keep us focused and in line where we need to be as far as our practice and building a successful, healthy, happy life. Dr. Rosen has a gift that really can’t be measured and it’s something that must be experienced.
Have you done other practice management courses or worked with other coaches, and if so, what has been the difference between what we do and what others have done for you?
As far as other practice management courses that I’ve experienced, without using specific names, this is so much more superior. It is very difficult to take a scripted presentation repeatedly to a patient time after time after time. The passion, the love and everything else falls completely out of what you’re doing, if that’s the only basis from which you’re working from. The Rosen program is far more rounded. It is based more on that unconditional love feeling and based more on getting the information to your patients and moving on to the next patient.
What has been your experience using L.A.A.S.R.?
When using L.A.A.S.R. it’s again one of those systems that helps you make it a win win situation. There’s no way you can fault a patient for what they’re thinking or what their beliefs are. At the same time many times you need to re-educate these people. So by doing the L.A.A.S.R. program you have an ability to hear what they’re saying, know that they’ve been heard, acknowledge and respond in such a way that you agree with them at the same time you re-educate them. It’s not something you’re beating them over the head with or preaching to them, it’s an incredibly great, finesse way of communication.
What has been your experience using touch-tell ask and teach?
The touch-tell, ask and teach portion of the program is phenomenal. We can specifically get in there and concern ourselves with the reason we’re in practice in the first place, which is to find and locate the primary cause of their interference and correct it. And the touch, tell, ask and teach is going to turn lights on for them. They’re going to think that you’re a magician because how in the heck can you tell I’ve got gas or bloating by just touching my back. There are invaluable lessons to be taught to the patients through palpation and this process is phenomenal as far as achieving results that you want. This process lets you know where the problem is, lets the patient know why they’re having the symptoms, and if there is a subluxation it lets them know that we in fact can help. Touch, tell, ask and teach is outstanding.
Tell me about the importance of patient care versus patient scare from our L.A.A.S.R. course.
The patient scare tactics are seemingly effective in the beginning but at the same time the toll that it takes on the doctor is incredibly debilitating. The patient care philosophy as a primary focus is totally a win/win situation, you cannot duplicate the loving aspect of our profession.
What was your favorite part of the course and/or most value to you?
The most value to me in regard to the class itself is to have the open mind and heart of an incredibly successful doctor who can share the experience, share the wisdom and share the knowledge to maintain and run a healthy, happy, successful practice and life. It’s very difficult to find people like this and through Dr. Rosen you will be a different person.
Is there anything in closing that you’d like to say to the doctors listening?
I encourage anyone interested in being the best that they can be and the happiest that they can be to work with Dr. Rosen. If you are interested in finding out what is true success to you, this program that will get you in touch with all the aspects that are crucial for you to not only get new patients but to keep these people and to get their family under care. There are more gifts and more pearls of wisdom throughout this program than you’ll ever be aware of and I feel that it’s a beautiful opportunity to be the very, very best that you can be.
~ Pat Kelly
Dallas, TX
(Pat has gone around the country doing spinal screenings at different doctors offices and has probably brought in more new patients for chiropractors than anyone in the world. Pat is now at Parker College of Chiropractic.)
