What has been your experience coaching with me?
The coaching very specifically addresses what it is that might be my stumbling blocks and gives me steps that I can take to address those. I really like that I feel heard in my concerns about what’s happening in my practice. Gosh, that’s just really valuable.
What was your experience of the L.A.A.S.R. Your Communications and Be Brilliant at the Basics Course?
It helped me to look at all the basics and whatever missing pieces there were. I could put in the missing pieces and refine the rest. It was great material and a great refining tool. So my overall experience of the class was it was excellent as far as covering the foundational basics for my practice. As far as my experience in the discussion format with other doctors, I thought it was very beneficial in that the other doctors had good input that was different from your input. But also just to kind of realize that I’m not the only one struggling with these things and that sometimes together we can come up with the answers.
Did you feel your expectations were met?
I felt like my expectations for the class were exceeded. Definitely met and exceeded.
Did you feel you got your money’s worth?
I absolutely got my money’s worth, yes I felt really good about that investment.
Do you feel you can relate any differently with your patients, family and friends?
I’m not so fearful about defending my position or making others understand. I guess what I got out of it was I realized that just being present with them is the most important thing and finding out what their real concerns are and dealing with them rather than what my fears of what their concerns are. My stress level has decreased because I’m not as fearful about what my patients might confront me with. I now know that there is a pattern I can follow. I can listen and then ask them questions and get to what their real concern is. We can then deal with their concerns rather than having them afraid to really tell me what their concern is or me being afraid of something that they’re going to confront me with. So, it’s much cleaner and less emotional and way more effective.
Since you have been relating differently, are you noticing any different response from your patients?
Yes, they’re happier. They’re going deeper with their own process.
Do you feel better able and more prepared to build and sustain a successful practice?
Absolutely, I feel more able to build and maintain a successful practice because feel like I have less stress, I won’t be creating my fears and I have more energy and efficiency to do more of what I want rather than being stuck in what I don’t want to.
What has been your experience using L.A.A.S.R.?
That’s what I’ve seen with people who are successful whether or not they’re a chiropractor or a psychologist. If they can show people the value of what it is that they’re doing, that is a huge component of their success. And that is something that I have not in the past been too good at. But I feel like using L.A.A.S.R. is what is allowing me to show people what the value is of what we’re doing. So people are happier that they’re feeling more successful and I’m being more successful in my practice.
What has been your experience using touch-tell ask and teach?
It has been really well received. People want to know that stuff.
Tell me about the importance of patient care versus patient scare from our L.A.A.S.R. course.
What I got out of this course was that it’s okay for me to deliver the care part of it even more than what I was doing, but in a more real way.
What was your favorite part of the course and/or most value to you?
I guess what I came home with the most was that I’m ready for the next level in my practice and there are steps that I can take that will get me there, so it’s doable.
What have you noticed change in your practice and life from working with me?
More ease in communication. Also a deepening in the communication in that I’m able to get to whatever the concerns are or to whatever the communication problems are and find my way through the things that people put up in the way of a smoke screen to communications. I’m able to find my way through those more easily. So that’s making everything more efficient and clear.
Is there anything in closing that you’d like to say to the doctors listening?
I highly recommend this coaching class as far as getting the foundational structure for your practice and then being able to refine those concepts and make them efficient for your practice. I loved it. I thought the format was really great. I liked having the other doctors there too for their input and to hear what they had to say and I’m choosing to continue to work with you because I really get the value of what you have to offer.
~ Charlotte Liddell, D.C.
Kapaa, HI
(In practice for 8 years)
