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Workbook and Audio PowerPoint Course
Are you tired of:
- Your lack of knowledge in knowing how to hire the right people?
- Your inexperience in understanding how to effectively train them?
- Constantly having to ride your staff to get them to do their job?
- Listening to constant complaints from staff that they don't have enough time to get their jobs done?
- Wondering exactly what it is that your staff does all day?
Would you like to...
- Learn a proven system that will help you hire the right staff for the job?
- Implement a plan that will ensure that your team is fully trained and that has them continually wanting to upgrade their performance?
- Create a Practice "DREAM TEAM" that carries you on their shoulders? A team that not only is highly trained, motivated and driven, but is one that holds themselves accountable and knows their capabilities so they can literally push you to do your best?
- Master the secrets of how to be treated like a ROCK STAR, with your staff as ROADIES, and your patients playing the part of RAVING FANS!
- Experience the excitement your staff feels every time they get new patient referrals into the office!!?
- Develop your DREAM TEAM into PROFESSIONALS, who will drive the practice to new heights even BETTER then you could do on your own!!
Then... it is Time to Build Your Dream Team!!!
In this course, you will learn the 7 STEPS required to create your Dream Team!
- You'll learn how to conduct a group interview and hire the right staff. You will receive everything you need to know.
- You'll discover how to train your team and how to make sure that they not only master their job, but that they also maintain an "A++" performance.
- You'll understand the difference between bonuses and rewards, the importance of motivating your staff with the right bonus system, and you'll be given all of the tools you need to create the perfect bonus system for your team. Don't kid yourself, you need highly motivated staff to get to the next level, and to accomplish that - you need the right bonus system.
- Once they are motivated, you have to make sure each person is in the right position. In this part of the course, I discuss how to use behavioral analysis tests to make sure that this is the case. Don't be mislead into believing that any person can do a job effectively. The truth is you need a very specific type of person in each position if you really want to create that "Dream Team."
- After you have motivated staff in the right positions, you need to make sure that each one is doing the best job possible, not just getting by and collecting a paycheck!
In this part of the course, I go into the details of the perfect Performance Appraisal System. Using this system, you will be able to customize and create the perfect performance appraisal for your team. If each team member can recognize the areas in which improvement is needed, and he/she has a plan of action that will accomplish the necessary improvement, you will be astonished at how fast your office starts thriving vs. just surviving.
We recommend that your staff members also fill out performance appraisals on the doctors in your practice. One of the most important aspects of building a "Dream Team" is to make sure that you inspire your staff. If they feel that you are part of the problem, this takes all the wind out of their sails and causes the bonus system to backfire in your face!
If the staff feels that the reason they can't meet this month's goals is because you just won't shut up, or they spend too much time just chit chatting with patients, or you oversell the case presentation, or you get angry with the patients, etc., then they will become very discouraged, ask you to forget about the bonus system, and to please, just give them a raise. At this point, you can forget about building the perfect "Dream Team."
- The next topic we look at is how to run an effective staff meeting.
Now I realize that many of you have had terrible experiences conducting staff meetings. Basically, they just become rag sessions, where the Doctors go on a rampage and the staff members just sit and whine. This is certainly not the type of meeting I recommend!! Again, if you do it right, you call it a bonus meeting, because, after all, that is really all you are discussing at the meeting. Remember, all roads lead to Babylon. Every single thing that someone does in the office, whether it be recalls, reactivation programs, answering the phones, billing, collections, pre-consultations, you name it, everything leads to one thing... collections.
If you base your bonus structure on collections, then everyone becomes accountable to the team. And, if you really want to see your staff start going after the weakest link and thinning out the herd, make them all accountable to each other!
In this part of the course, you will learn exactly how to run a highly effective staff meeting that keeps your staff motivated and "juiced up" to do what needs to be done to get the practice, and you, to the next level.
- Lastly, I review with you three other types of meetings and mini-meetings, which I believe are critical to your success. Doctors constantly tell me there's no time for meetings. To me, this is like setting out on a voyage, without a map or a rudder on your sailing ship!
The How to Build a Dream Team Course comes complete with an audio PowerPoint, a Workbook and an MP3 that you can listen to, giving you absolutely everything you will need!
If you are truly ready to Build Your Dream Team, click ADD TO CART and you will have the entire course in a matter of moments!!!
It is best to do this course AFTER you have been through, "Get Your Team to Build the Practice".
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