Statement
True
False
1. I have the perfect “Personalized Presentation ” for my patient to view prior to their first visit. It is 100% congruent with everything I am trying to accomplish and my CAs know exactly how to help the patients realize they want to view it.
2. My CA does a perfect “Pre-Consultation ,” where my CA and the patient fully bond, connect and build rapport. They gather information, help the patient feel heard and ask appropriate questions to shift the patient’s consciousness so they fully recognize that they, in fact, do want what we have to offer… assuming that they do.
3. I can do my portion of the “Doctor’s Consultation ” in 3-5 minutes. At the end of the consultation, not only do I feel I know everything I need to know about the patient, I also realize I have taught the patient a tremendous amount of information, under the radar (meaning I never lectured them). When I ask the patient if there is anything else they want to let me know, they say “no,” because they feel totally heard.
4. At the end of the 3-5 minute portion of the “Doctor’s Examination ,” my patients fully understand the “Whole Story.” In other words, they have nerve interference or subluxations that may very well be causing their chief complaint as well as other health problems. If they don’t have these problems taken care of, and make appropriate lifestyle changes, they will not be healthy.
5. I have the perfect “Personalized Presentation ” for my patient to view prior to their ROF. It is 100% congruent with everything I am trying to accomplish and my CAs know exactly how to help the patients realize they want to view it.
6. My staff does everything, except what I must do, such as exams and ROFs. “Pre-Consultation ,” “Doctor’s Examination ,” “ROF Part 1 “
7. Nearly 100% of my new patients return for their ROF.
8. My CA can review with the patient what he/she learned from the presentation, why the patient is here at this time, what we found during our first visit, and most of the objective tests. This saves me a lot of valuable time to focus on what I need to do (“ROF Part 1 “). (ROF Parts 1-3 are all done on visit 2)
9. When I walk in for my portion of the ROF, all I have to do is ask my patients what they understand so far, and they tell me the “Whole Story.” They “sell” me on the fact that they do have subluxations and lifestyle stress, that all of the tests show it, that they have a health problem and not a back problem, and that they are ready to get started. (“ROF Part 1 ” and “ROF Part 2 “) (ROF Parts 1-3 are all done on visit 2)
10. The majority of these patients sign up for whatever I think is best for them (i.e., my one-year plan). (“ROF Part 3 “) (ROF Parts 1-3 are all done on visit 2)
11. A minority of these patients sign up for a smaller plan; nearly no one decides not to work with me. (“ROF Part 3 “) (ROF Parts 1-3 are all done on visit 2)
12. Everyone who signs up for care fully realizes the difference between “feeling good” and “being healthy.” They realize that getting to optimal health is a process, not an event. If they want to get healthy and stay healthy, the results they achieve are directly proportional to their lifestyle. AND they will, of course, need to get regular chiropractic checkups to make sure their nervous system is functioning at its optimum level. (Entire LAASR Mastery Program )
13. My patients completely understand what to expect during their visits. (“ROF Part 3 ” and “Daily Interactions “)
14. My patients understand what we are going to accomplish during each “period of time” we work together. They never feel as they I am doing any type of “bait and switch” with them. (“ROF Part 3 ” and “Daily Interactions “)
15. I know exactly what my patients want regarding their care and I help them clarify exactly what they want. It is easy for me to show them how to get what they want. My treatment plan is clear. My patients easily understand my recommendations and I feel 100% confident when I present my recommendations to them. (“ROF Part 1 ,” “ROF Part 2 ” and “ROF Part 3 “) (ROF Parts 1-3 are all done on visit 2)
16. My retention (p.v.a.) is well over 60. (Entire LAASR Mastery Program )
17. Every time I meet with my patients during a regular visit (“Daily Interactions “), I meet them exactly where they are at that moment and help them to take one step closer to optimal health. I give them a “mind adjustment” as well as a “spine adjustment.” I am on time and I never feel rushed. My patients fully understand the “culture” of my office and they know exactly what to expect. They leave feeling inspired after each visit. I am comfortable dealing with my patients both when they feel good as well as when they are in crisis. Nearly 100% of my patients show up for their re-evals and re-reports.
18. My patients and I look forward to their re-eval and re-reports. I know where they are, where they are going and how we are going to get them there. In a matter of 3-5 minutes, we clearly review their progress and expand on the wonderful life-changing results that they have experienced since starting care. Together, we expand their consciousness toward greater levels of health and I receive referrals from them nearly every time. In the rare case where they are not progressing as expected, I know exactly what to do. I clarify for them what our next steps should be, without blaming them or having them continue care if I am not sure it is the right thing to do at that time.
19. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using aggressive or overly assertive behavior or language that might offend our patients. We have a system to deal with such patients which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible. (See “LAASR Difficult Questions .”)
